Home department issues tops complaints received by the Chief Ministers office

Top 5 includes Home, Revenue, Urban Development, General Administration Department and Rural development Maharashtra CM Devendra Fadnavis's secretariat receives the highest number of complaints pertaining to the Home department. In the past 20 months in office it has received 71,475 complaints as per the details provided to RTI Activist Anil Galgali by the CMO. The total complaints amount to 2,44,112 and the top 5 being the Home, Revenue, Urban Development, GAD and Rural development. RTI Activist Anil Galgali had sought information about the quantum of complaints received by the CMO pertaining to other departments of the government and how many are pending with it. The Public Information Officer and Desk Officer of the CMO Vaishali Chavathe provided the information to Galgali from 1st November 2014 onwards till 30st June 2016 ranging 20 months for the 31 departments of the government on a pen drive. In the past 20 months a total of 2,44,112 complaints pertaining to the 31 departments were received in the CMO. The maximum complaints pertaining to the Home, Urban Development and GAD are under the CM himself. 71,475 complaints pertained to the Home department, followed by the Revenue and Forests department with 24,293. Urban Development 15,388, GAD 9,461, Rural Development 9368. These 5 departments itself grosses 53.24% of complaints clocking 12,205 complaints per month. Across 31 departments apart from the top 5 , the other departments rank as follows. Animal Husbandry and Dairy development 6382, Chief Secretary office 724, DGIPR 1189, Textiles and Marketing 7776, Employment and Self Employment 602, Environment 667, Finance 2288, Food and Civil Supplies 2875, Higher and Technical education 3693, Housing 8608, Industries, Energy and Labour 8765, Law and Judiciary 4640, Marathi 181, Medical Education 2458, Minorities 924, Parliamentary affairs 107, Planning 1186, Public Health 4193, PWD 5166, School Education 7101, Social Justice 3877, Tourism and Cultural 845, Tribal 807, Water Resources 1830, Water Supply 597, and Women and Child development 370. No details of Employment and Self Employment department The CMO has no details of the complaints pertaining to the Employment and Self Employment department for almost 12 months. The department received 55 complaints between 1st November 2014 to 31st December 2014 and 547 complaints were received for the period 1st January 2015 to 30st June 2015. Further details from 1st July 2015 onwards are not available. Also 60 completely pertaining to the Textiles and Marketing department are still pending apart from 2 pertaining to the Higher and Technical education department. Anil Galgali, in a letter addressed to CM Devendra Fadnavis, has sought his attention to the fact that the problem of common man is not addressed by the respective departments making them write to the CM for redressal. CM should tighten the grievance redressal system in the respective departments, by passing instructions to the department heads, which will lead to lessening of the load on the CMO, which will enable the CMO to divert attention towards other pressing problems in the State. The increased complaints also highlights the inactiveness of the respective department head's. Relevant steps should be taken on such department head's, stated Galgali.